Policies & FAQ

Information For Wholesale Clients

When purchasing products from Charming Shark Surf Jewelry, we do our best to ensure that you’re up to date and fully aware of the benefits when shopping with us.

This page is dedicated to the information that all of our wholesale clients are entitled to. 

You can find helpful information regarding shipping, payment polices, as well as the added bonuses just to name a few.

Purchasing Wholesale Products From Us

Requirements to purchase wholesale products from Charming Shark Surf Jewelry are very simple: You must be a registered and active retail company.

Once you have created an account on our website, please allow up to 2 business days for approval.

After you’re account has been approved, you’re all set to start shopping with us.

Placing Your Order

To order simply login and select the pieces you wish to purchase under our wholesale section. 

Visit your shopping cart and ensure that the items you want are visible, along with their respected quantities. 

Once everything has been looked over and verified, you can start the checkout process by clicking “Checkout”.

Payment Polices and Methods

Once your order has been verified, payment method will be discussed over the phone or email.

We accept the following payment methods: MasterCard, Visa, American Express, Check, E-Check, and PayPal.

If paying by E-Check, please allow up to 7 business days for payment to be cleared before you items are shipped.

Shipping Policies

For orders, we ship mainly FedEx Ground Delivery throughout the United States (all 50 states accepted).

Shipping costs are calculated based on the weight and dimensions of the package.

All shipping and delivery information and prices will be discussed over the phone or email.

Added Bonus

Once you make a purchase of a certain amount of product, we include a dedicated Charming Shark display stand free of charge! 

The type and size of display varies on the amount of product purchased.  

This display stand is made of quality material and it hand assembled at our location prior to shipment. 

These display stands are for rent, and can be used so long as they are stocked full of our products for the length of their usage. If you have any questions or would like to know more about using our Product Display stands, then please read our Terms of Service section.

You can contact us by phone or email as well, should you have any more questions or require further assistance.

Returns and Refunds

Customer satisfaction will always be a core value here at Charming Shark Surf Jewelry. 

We strive to make sure that each of our clients are happy with their purchases. However, if for some reason, you are dissatisfied, please contact one of our representatives.

If for some reason you discontinue our product, the signature Display Stand provided for your store remains property of Charming Shark and must be returned to us.

For any questions regarding our return process, please contact us by phone or email and we’ll be happy to assist you.

Frequently Asked Questions

We have created a helpful section full of the most asked questions. 

Should you need help with anything, please check our F.A.Q section for your questions.  

From time to time, this list of questions will be updated, so check back if your answer isn’t found. 

Or if your question is not listed below, feel free to contact us by phone or email at any time.

  • Is the leather featured on your products real?
    • Our leather product are created with real leather strands.
  • Are your shark teeth or alligator teeth real?
    • Yes! Our Sharks teeth are real fossil teeth from the Sahara desert. Alligator tooth necklaces do feature real alligator teeth as well.
  • Do your items come assorted?
    • Most of our product do come in an assortment of colors and variations. Some products may be ordered specifically upon request.
  • Are your items individually wrapped or sorted when shipped?
    • Items are packaged in separate bags of dozens. 
  • Do you feature real bone and wood on your pieces?
    • Our necklaces include real wood and bone from cows.